Refund policy

1. How to return an item? 

You have 14 days to return your item from the date of receipt. Return costs are your responsibility.

For your return to be processed, you must comply with the conditions below. In the event of non-compliance, we have the possibility of refusing the refund. 

Conditions to be met: 

• Attach the invoice to the return package with the reason why you are returning the item so that we can identify you and thus proceed with the refund. 
• Respect the 14-day deadline (from the date of receipt of the package). If the deadline is exceeded, no refund can be made.

Please note that products purchased on sale cannot be refunded!

For more information, please consult our general conditions of sale or contact us  by email.  

 

2. How long does it take to receive a refund?

The refund will be made within one month from the day we receive your return at our premises. We strive to process them as quickly as possible.

You will receive an email when your refund is processed. 

 

3. How can I find out the return address?

To find out the return address, contact our customer service by email at the following address: info@gezstore.com

 

4. Where will I receive my refund?

Refunds are made to the payment method that was used when paying for your order.